BII Claims Terms and Conditions
Website Privacy and Fair Processing Notice
This privacy and fair processing policy sets out how BII Claims (RLK Solicitors Limited) uses and protects any information that you give us when you use this website.
For data protection purposes, the data controller is RLK Solicitors Limited based at 26 Calthorpe Road, Edgbaston, Birmingham B15 1RP.
RLK Solicitors Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
RLK Solicitors Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 2020.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Providing you with legal advice and assistance.
- Internal record keeping.
- We may use the information to improve our services.
- We may periodically send promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
What we do with your data
All the personal information we hold about you will be processed within the UK and in accordance with data protection laws which include but are not limited to the Data Protection Act 1998, the General Data Protection Regulation and any subsequent data protection legislation.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We shall disclose information to relevant authorities where we are required to do so by the law.
How long do we keep your data
We will retain records after our business relationship has ended for legal and regulatory purposes for a period of 6 years, after which your data will be securely deleted.
Where data is processed solely for marketing purposes, any information we use for this purpose will be kept until you notify us that you no longer wish to receive this information.
- We will only collect information that it believes to be relevant and required to understand your requirements and to conduct our business
- We will use customer information to provide customers with better customer services and products
- We will not disclose customer information to any external organisation unless we have your explicit consent or are required to do so by law
- We may be required, from time to time, to disclose customer information to Governmental or judicial bodies or agencies or regulators but we will only do so under proper authority
- We aim to keep customer information up to date
- We maintain strict security systems designed to prevent unauthorised access to customer information by unauthorised parties, and
- All our employees and associates with permitted access to customer information are specifically required to observe our confidentiality obligations.
What are your Rights
Under data protection legislation, you have several rights regarding the use of your personal data as follows:
- If at any point you wish to either confirm whether your personal data is being processed and/or access the data, we hold on you. You can request to see this information, usually free of charge, and we will respond within a month. Please email requests for this information to: firstname.lastname@example.org
- You also have the right for certain data you have provided us with to be provided to you in a structured and commonly used electronic format (for example, a Microsoft Word or Excel file), so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so.
- You are entitled to have data corrected if inaccurate or incomplete.
- You are entitled to have data deleted if it is no longer needed or there is no longer a legitimate reason for the processing, or if the data in question has otherwise unlawfully been processed. You may also request deletion of your personal data if it was only being processed as a result of you consenting to this and you now withdraw your consent.
- You have the right to object to the processing of your personal data (note that this only provides you with the right to raise your objections, not a blanket right to have any and all processing cease).
- You have the right to restrict the processing of your personal data under certain circumstances, including if you have contested its accuracy and while this is being verified by us, or if you have objected to its processing and while we are considering whether it has legitimate grounds to continue to do so.
- You may instruct us at any time not to process your personal information for marketing purposes. To do so please email email@example.com
How to complain about the use of your data
If you wish to raise a complaint about how we have handled your personal data, including in relation to any of the rights outlined above, you can contact us at firstname.lastname@example.org and we will investigate your concerns.
If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner’s Office (ICO). You can find further information about the ICO and their complaints procedure here: https://ico.org.uk/concerns/
We may change the content or services found on our Site at any time without notice and, consequently our Privacy and Fair Processing Notice may change at any time in the future.
Some of the cookies we deploy are essential to make our site work. Other cookies we use help to improve the site content for visitors by showing us how you use our site and also helps to re-target you with promotions when visiting other sites or platforms.
Types of cookie
There are two types of cookie which we use when you navigate any of our online areas.
Session Cookies – these will be stored on your computer or device for as long as your browsing lasts and is deleted once the browser is closed. These cookies can also be used to validate security or confirm when you are logged in to a secure area.
Persistent Cookies – also known as stored or permanent cookie, these are stored on your computer or device until it expires or when the user deletes it. These cookies are used to re-target products to you on other websites or platforms such as Facebook. They can also be used store preferences when logging on to our website
What These Cookies Are Used For And How We Class Them
The International Chamber of Commerce guide to cookie categories for the UK details four categories.
Strictly Necessary – These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.
Performance – These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.
Functionality and profile – These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.
Targeting – These cookies are used to deliver adverts more relevant to you and your interests on other sites as well as ours. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns
Below is a list of where the cookies our site deploys, or related pages on other platforms, come from and how they can be classed.
Where do our cookies come from:
Cookies left by our website
Google Analytics Performance
Google Adverts Targeting
We don’t use the data gathered through cookies we directly deploy to contact you via post, email or phone.
If you wish to find details on cookies then visit www.aboutcookies.org. This site details how you can manage and remove cookies through different browsers. It also carries general information about cookies, how they are used and what for. Mobile users should consult their phone manual or manufacturer website for more details.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Website usage terms and conditions
The term RLK Solicitors Limited, RLK or ‘us’ or ‘we’ refers to the owner of the website whose office is 26 Calthorpe Road, Edgbaston, Birmingham B15 1RP.
The term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Further terms and conditions that are applicable to clients that instruct RLK Solicitors Limited are found within the terms and conditions of business which is appended to our client care letter.